Media or Desktop logs are only required if requested by Microsoft.
Having the debug logs on hand before creating the support request will allow Microsoft to quickly start troubleshooting the problem. When creating a support request with Microsoft Support, the support engineer will require the debug logs. It’s important to collect logs as soon as an issue occurs. However, the files that are generated for these logs will contain the term diagnostic logs in their names. In this article, the term Debug logs (also called Web logs) refers to the logs that are used for troubleshooting.
